Certification tells everyone, from consumers, insurance companies, employers, benefits directors, facilitators that you are the best. You've made the extra effort to go through a rigorous training, providing documentation, making sure you have the best practices.

As medical tourism grows, an IPS Department must make sure they are doing to compete in the growing medical tourism market. Many great international patient service departments have lost this battle, because they never changed, and rested on their laurels.

In the competitive world of medical tourism, many hospitals need to get the word out regarding their certification. Majority of hospitals carry the same accreditations, the one with specialized certification for their international patient services stands out.

How do you define and determine what policies processes and procedures are used in your international patient services department? If a hospital decides to offer and market international patient services, where do they find qualified staff?

The certification provides your hospital with the knowledge in providing the best patient experience through specific processes. Having all international patients provide the hospital with a summary of their visit and information on what they liked or disliked.

The Medical Tourism Association is reporting back from the International Medical Tourism Wellness & Spa Congress in Jordan. Presentation on the patient experience and seeing the international patient services center through the eyes of the international patient.